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Mapping pinball trends for the casual enthusiast…


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REVIEW: Pop Bumper Showdown, Part 3: The Wrap-Up

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Part One, featuring BriteMods, can be found here.  Part Two, featuring Comet Pinball, can be found here.

I don’t think there is a clear cut, flat out winner in the Pop Bumper Showdown. Like Art from Comet Pinball is known to say: it all comes down to personal preference. Different games call for different lighting solutions. Pin*Bot will be keeping a set of Comet’s 6LED Crystal Fans installed, paired with a set of Dennis Nordman’s sparkly pop bumper “thingies” (see below). The Comet fan offers a more traditional feel–the upper bagatelle playfield that lies atop the Pin*Bot pop bumper nest calls for a less harsh lighting option than the SMD rings and discs provide. As far as non-traditional pop bumper options go, I would recommend either Comet’s Pop Bumper Rings or BriteMods’ BriteCaps EVO. Both look fantastic installed, and both light the playfield beneath the pop bumpers (by way of bottom mounted SMD lights) which is a major selling point for both of these lighting options. The interactive flashing of the centre SMDs on the EVO is a nice touch, but in itself does not make the EVO a clear cut winner. The Comet rings just look darn cool and really pop, so much so that pinheads and non-pinheads alike have been marveling at the rings installed in my Mousin’ Around (its yellow pops are smack dab in the centre of the playfield and are now bright and bold thanks to the Comet touch). The Comet rings, however, may have a few points deducted because of installation issues (I had one short out on me, thanks to user error in test). The BriteCaps EVO lose points for the possibility of fit issues in areas with tight clearance, an issue I ran into on Pin*Bot during test. When all is said, the price really sets these options apart. If you want a great looking non-traditional lighting option at a great value, choose the Comet rings; if you want a total light experience with build quality akin to a Sherman tank and money is not a factor, go with the EVO. A clear cut winner is difficult to choose, given that, in the end, one man’s eye candy is another man’s eyesore.

All of the games that I used on test had pop bumpers with static lighting. Pin*Bot, Rollergames, Mousin’ Around and World Cup Soccer ’94 have pop lighting that is either on or off without the aid of computer controls. I attempted to test all of the available options in Funhouse, which has computer controlled lighting, and it was an utter failure. All of the options suffered from ghosting and leakage. The small amount of voltage present in the line which is burnt off by the incandescent without lighting the bulb is actually enough to fully light the lower voltage LED/SMDs. The newer technology doesn’t contain enough resistance to eat up that lingering voltage. In Funhouse, the SMD rings and discs were lit when they were not supposed to be, and even when one pop bumper was trying to behave normally, it still flickered and ghosted something awful. An LED OCD board would do the trick here, however, a two hundred dollar solution to a ten dollar problem isn’t something I’m willing to consider.  I’ll stick with incandescent bulbs in the Funhouse pops for the time being. This should serve as a word of warning to those wanting to mod games with computer-lit bumpers (it’s mostly Lawlor games, lets be honest).

Those Sparkly Thingies

00-pbwrap04The name itself is ridiculous: “Nordman’s Sparkly Pop Bumper Enhancement Thingy”, but it really does wonders in a pop bumper. I used them to bolster the look of Comet’s traditional LED choices in Part 2 of the review with fantastic results. It’ll come as no surprise from the name, that the little plastic disc was designed by famed pinball designer Dennis Nordman. The beauty of the design is in its simplicity. The plastic nests into the pop bumper body, and its sparkly design does a good job catching and reflecting light. Furthermore, it covers up the ugly guts of the pop bumper giving it a more clean look overall. The discs work great with a traditional 555 incandescent bulbs but really stand out when using a Comet bulb that directs light, such as the 6SMD Crystal Fan. It is a winning combination. The design is simple, and to be honest, can be easily replicated in your home workshop with a piece of Lexan and a roll of foil gift wrap. For those less inclined, the discs are available through Pinball Life for $2.95USD per “thingy” and are well worth the money…even though spending nearly ten bucks for a set of three pieces of plastic sounds kind of ridiculous!

Where’s CoinTaker?

Conspicuous by their absence in the Showdown were products from CoinTaker, but I’d like to give them some attention here in the wrap up. Their pop bumper-specific product is called the Afterburner, a disc-like lighting option akin to Comet’s disc. I was not able to do a full scale review of the Afterburner, as the products I bought for test, to be frank, blew up. I installed a red Afterburner in Pin*Bot as I did with the other lighting options, and when I gave the machine power, a loud pop was heard followed by smoke and that concerning smell of burnt plastic components. I feared the worst, obviously. Taking out the Afterburner, I noticed one of the components on the Afterburner was completely obliterated. I replaced the Afterburner with a Comet LED and (thankfully) there appeared to be no permanent damage to the game itself, however, the Afterburner was toast. I thought user error might have played a part, or even faulty wiring in my game, so I tried to install the remaining two Afterburners in both Rollergames and Elvira and the Party Monsters. However, the same meltdown results occurred to the Afterburner, which points to an error in the CoinTaker design, or a bad batch of components. I have emailed CoinTaker about the issue, but as of writing, I have received no response, explanation or replacement. I was informed that the red Afterburners used in the Pin*Bot test were a newer version of the product which boasted non-ghosting technology. I tested out an older version of the Afterburner in white, apparently without the non-ghosting technology, in my World Cup Soccer ’94, and it lit up just fine. I’m awaiting CoinTaker’s final word on why a set of their Afterburners went up in smoke in three different games of mine. The look of the Afterburner, once I got it lit in the WCS94, is very similar to that of Comet’s 11-SMD disc. Both products carry the same lighting pattern and come in a similar color palate, but the main difference is that Comet’s disc can have its brightness adjusted via an adjustment screw, whereas the CoinTaker Afterburner cannot. The price really sets the products apart: the Afterburner is $4.99USD for white but if you want colour you’ll have to pay $1.00 more (!) while the Comet disc is $4.95USD each across the board. The brightness adjustment feature and value give Comet the upper hand over the Afterburner.

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CoinTaker’s 4/1LED bulbs.

CoinTaker also carries a pop bumper light that I was not able to test, which contains four side SMDs and one on top. I was able to test the forerunner to that 4/1SMD, which is essentially the same lighting layout, except using LED technology. I tried to locate this product on the CoinTaker’s new website, but could not.  I did, however, find the product here on the old CoinTaker website. The 4 perimeter LEDs actually did a good job lighting up the pop bumpers without being too harsh on the eyes, allowing the bulb to be a viable alternative to anything sold by Comet.  Check the picture below where the two right pops contain the CoinTaker4/1LED in green and bathe the area in a nice green hue.  I cannot speak to the SMD version of the bulb, but both the SMD and the LED versions have a price comparable to that of Comet’s “Crystal Fan” option.

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Left pop bumper contains a warm white CoinTaker Afterburner, the right two contain a CoinTaker 4/1 LED.

As you can see, my attempt at reviewing CoinTaker products kind of fell flat and was an overall disappointing showing from a traditionally cutting-edge leader in the hobby. I don’t base that statement solely on the faulty products I received from the company, either. For a long time, CoinTaker was the only lighting game in town, their name synonymous with pinball lighting alternatives. CoinTaker LED kits used to be the gold standard in modding and was major selling feature for games that had them installed. However, with the emergence of Comet LED, BriteMods and other pinball lighting companies, it appears to me that CoinTaker has not stepped up their game to match or exceed the ingenuity, value and choice being offered in a cutthroat lighting market.

WINNERS!

To end on a positive note, the random winners of the BriteMods contest are Katie C. and Stephen L. Katie C will receive a set of BriteMods BriteCaps EVO and a set of BriteMods BriteButtons. Stephen L will get a set of BriteMods BriteButtons. The winners of the Comet Pinball contest are Josiah C. and Tony L. Both winners will receive a prize pack including some of Comet’s pop bumper lighting solutions as well as other Comet goodies. Thanks to the great people over at BriteMods and Comet Pinball for their generous donation of prizes! Thanks to all who emailed in—the response was overwhelming. I guess everyone loves free stuff!

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REVIEW: Pop Bumper Showdown, Part 2: Comet Pinball

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(Part one of this series can be found by following this link…)

It is no secret that Comet Pinball is a friend of Credit Dot. The Comet Pinball logo adorns the front page of this site as a partner for crying out loud! I’ve been buying from Art Rubin at Comet since he started the company a few years back. When talking about doing this series of articles on pop bumper lighting, Mr. Rubin, being the stand up, honest and right-down-the-middle-type guy he is, made it clear he wanted an honest and fair review of his products. And that’s what he’ll get. The Comet Pinball approach to pop bumper lighting follows the philosophy of the company as a whole: lighting comes down to personal tastes, and Comet offers a plethora of solutions to try and please those tastes. In Mr. Rubin’s own words:

“Personal preferences start with the player. It is not hard to learn what brightness and lighting effects please an individual. The joy of doing this, and the unique result, is as personal as decorating a Christmas tree. I would like to think that most people would enjoy tweaking the look of their game immensely [with different lighting solutions] and having a completely unique result!”

Thus, instead of offering just one pop bumper lighting choice, Comet Pinball offers many. I was able to get my hands on a few of Comet’s solutions to lighting the pops, and put them through the motions in a hands-on test.

Background:

Mr. Rubin has been providing the pinball community with LED solutions since September 2013 and is a very active member of the pinball community as a whole (he can be found posting quite frequently on Pinside as “OLDPINGUY”). For a more complete look at Comet, you can read the interview Credit Dot conducted with Mr. Rubin in October of 2014. As you wade through the Comet Pinball catalog, you are bound to notice Comet’s newest pop bumper lighting option comes in the form of a disc, and adds to an already robust lineup of bumper lighting options. This review format will differ from that of the BriteCaps EVO review that appeared last week, for organization sake. Five different Comet products were procured for test.

Traditional 555 Options:

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Traditional 555 Options from Comet (L to R): the 4+1SMD Tower, the 2SMD Faceted bulb and the 6LED Crystal Fan.

Some folks may not be satisfied with the look that an SMD insert gives to their bumpers, so Comet offers a few options with a traditional 555 wedge base. For purposes of testing, I was able to play with three selections: the 6 LED Crystal Fan, 4+1 SMD Tower and the 2 SMD Faceted Lens Supreme Brightness No Ghosting bulb. Knowing that Pin*Bot would be the Guinea pig, I colour-matched all the options available to red. These options, while giving a more traditional centre-lit look to the bumpers, really do pack some power. If you are on a budget, or simply rally against non-traditional forms of pop bumper lighting, there are some options here for you. For less than five bucks you can bring brightness back to your pops. Of the three options I tested, I would absolutely recommend the 6LED Crystal Fan. It has a look that can’t be beat, while not being too harsh on the eyes. Despite being the only LED in the bunch, the LED “crystals” are arranged in such a way that it appears as the brightest option and disperses the light in both an even and far reaching manner. The 2SMD bulb really didn’t stand out in testing. The faceted lens worked to even out the brightness of the traditionally harsh SMD, but the light had to fight through that lens AND the pop bumper cap, thus appearing a bit tired as well negatively focussing the light source to a single area. The 4+1 tower, frankly, didn’t fit within the confines of the Pin*Bot pop bumper. Having restored the Pin*Bot, I had switched the socket with the flat wire leads out for the more reliable socket with insulated leads. The insulated lead socket doesn’t sit flush with the bottom of the bumper base, thus taking away a few millimeters, which the 4+1 Tower absolutely needs to sit properly within the base. The accompanying photo shows that the Tower had to sit at a 45 degree angle in order for the cap to fit. I tried the tower in a different game that had a socket with insulated leads, and the tower did fit, but the top SMD is so close to the clear bumper cap, that it prevents the light from throwing in a meaningful manner. The 6LED Fan is the clear winner here.

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The top pop bumper contains the crooked 4+1SMD Tower, the middle contains the 6LED Fan and the bottom contains the 2SMD lamp.

Price: 2SMD Faceted Non-Ghosting bulb, $0.89USD each; 6 LED Crystal Fan, $1.39USD each; 4+1SMD Tower, $1.39USD each (bulk discounts available)

Colour Palate: Blue, Red, Green, Yellow, Purple, Natural White, Warm White across all options. 2SMD Faceted and 6LED Fan adds Pink and Orange to the palate.

Comet Rings:

00-compops16Following in the footsteps of BriteMods BriteCaps, Comet Pinball began to offer their own pop bumper rings with the value you’ve come to expect from the Comet brand. While the BriteCap shipped with its own pop bumper cap, the Comet ring came bare, needing to be used in conjunction with your existing cap. The BriteCap and Comet Ring both carry 20 colour SMDs on the top of the ring to light the perimeter of the cap, one SMD in the centre at the base, and ten SMDs on the bottom of the ring to illuminate the playfield. The original BriteCap and Comet Ring vary in three ways: the inclusion of the bumper cap (as stated above), colour selection, and price. The colour selection allows the consumer to choose the colour of the ten bottom SMDs, either natural white or matched with the colour of the SMDs on the top. The Comet Ring comes in at $7.95USD per unit compared to $14.95USD per unit for a BriteCap that will produce a similar, if not identical, look. It is no surprise that BriteMods has moved away from the BriteCap design given Comet’s price point that comes in at half the cost (and have since focused on promotion and production of the BriteCaps EVO line).

The 555 base is attached to the ring with two insulated wire leads.  It is a traditional LED base with the dinky wires that need to be bent and shaped to make a decent connection.  The construction of the ring is slight, but for good reason–when installed it gives a clean, dare I say “sharp”, look.  I really like the results the Comet Ring brought in test. I had red colour-matched rings with natural white bottom lights for the Pin*Bot test, and a set of yellow colour-matched rings with natural white bottoms to test on Mousin’ Around. Given that the BriteCaps EVO, reviewed last week, adds 5 millimeters of height to the bumpers, I believe the rings are a suitable option for those games where clearance would be an issue. The ring nests neatly inside the pop bumper cap adding no height to the pop bumper whatsoever. The light design, while static and non-traditional, is an eye-catcher, especially for those who are used to the traditional, centre-lit incandescent look.  I can remember seeing these in person on a game for the very first time, a Williams Diner, and I was completely taken by the pattern created on the bumper’s perimeter as well as the brightness it brought to the playfield from the bottom lights. The brightness control, adjusted with a Phillips-head screwdriver, works well to dial down the harshness for those with sensitivity to SMD lighting.  I tested the rings at their brightest, with great results.

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A set of Comet Rings installed in Mousin’ Around.

One caveat, and perhaps a major drawback of the rings, is important to mention. Seeing as the Comet rings ship as a stand-alone unit, with no pop bumper cap, it is important that you follow the instructions that Comet sends along with each ring order for successful installation. The rings can be very easily shorted on the metal ring and rod assembly of the bumper. If the ring is shorted, in some cases it will still light, but only at a fraction of its original capabilities. The rings absolutely need to be affixed to the inside of the cap before installation. I’m sure this was a problem for BriteMods, and that is why they ship their BriteCap with a pop bumper cap already attached. I’ll admit, one ring did short during test on Pin*Bot. I had used two dabs of hot glue to keep the rings in place, however it proved to be not enough on one of the caps I installed. I upped the points of glue contact to four for future applications, and have not had a problem since. I used hot glue so that the ring could be removed and replaced with other lighting solutions for testing purposes. It worked well and was fairly innocuous when used sparingly to the underside of the cap, but those that know Comet rings will be their permanent lighting solution may want to use a more permanent adhesive, making sure the selected product will not cloud the clear bumper cap (Krazy Glue or Gorilla Glue will most likely create that unwanted clouding effect, so be careful). Each Comet ring appears to be tested before it leaves company headquarters to make sure all rings are functioning properly upon shipment. There isn’t much that can be done to solve the shorting problem (short of shipping it pre-glued in a bumper cap), but it is completely preventable if consumers carefully follow the installation instructions.

Price: $7.95USD each.

Colour Options: Blue, Amber, Cyan, Green, Red, Purple, Yellow, Warm White, Natural White. Bottom lights come in either natural white, or matched to the colour of the top lights.

Comet Discs:

00-compops17To be clear, the term “disc” is a term I ‘ve coined for the article. Comet offers the product by the name of “11 SMD Pop Bumper Light” but for clarity sake, I’ll call it the Comet Disc as a way to distinguish it from the other options. This is the newest pop bumper lighting option from Comet, and appears to be a cousin of CoinTaker LED’s AfterBurner line of pop bumper lights. The Comet disc is available in either a 555 wedge or a 44/47 bayonet base, making this option versatile for older machines that had 44 incandescent bulbs in the pops. The disc’s small diameter also makes it a viable option for Bally/Williams “Jumper Bumpers”, as found on games like Elvira and the Party Monsters. The disc has an outer diameter of 1 1/2 inches giving it enough surface area for the hardware mounted on it, but small enough to work with older or non-traditional style pop caps.

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The Comet Disc fitting perfectly in a non-traditional bumper cap: the Bally Jumper Bumper.

The traditional base is affixed to the disc via insulated wires, much like the ring. The top of the disc features a large central SMD surrounded by six smaller SMDs available in a wide variety of colours, while the bottom has four natural white SMDs to light the pop bumper body. The discs do a good job of throwing light, looking akin to a disco ball when installed. I used colour-matched red discs in Pin*Bot for testing purposes. I’m not quite sold on the fact that the bottom SMDs “light up” the opaque pop bumper base with any real benefit. It is kind of a waste to have them on the bottom, expecially if your pop bumpers are tucked away in a back corner. I much prefer the bottom lighting on the Comet Rings that light up the playfield rather than the four bottom SMDs which end up being internal. The bottom SMDs may be a feature more beneficial for older games with stand-alone pop bumpers placed in plain view rather than nested under ramps or behind a maze of wireforms. Again, Comet has included a brightness dimmer with this product to reign in the harshness of the SMDs. I found the colour to be more rich when dimmed a bit, rather than leaving it at full brightness. The disc wins in terms of value, lighting your pop bumpers with an SMD flare for less than $15USD for a set of three. However, for an extra five bucks you can get yourself into a set of Comet rings that will really catch your eye.

Price: $4.95USD each.

Colour Options: Blue, Red, Green, Orange, Yellow, Purple, Cyan, Warm White, Natural White. Bottom colour is natural white across all colours, except natural white which comes with a natural white bottom colour.

Bottom Line:

Out of all of the options, I liked the look of the 6LED Fan lights in Pin*Bot the best, and will probably stick with them going forward after I’ve tested all the products in this series (bolster them with the Pinball Life-supplied “Nordman’s Sparkly Pop Bumper Enhancement Thingy” and it will really make them pop). The rings and the discs both took too much away from the plexi Bride playfield that sits atop the pops.  For me, a more traditional look (while taking advantage of modern technology) was necessary. Those looking to light their pops on a budget, I’d highly suggest the fan option from Comet.

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A 2SMD in the top pop bumper, a Comet Ring in the middle, and a Comet Disc in the bottom.

When it comes to a showdown of Ring against Disc, I’d have to choose the Comet Ring on looks alone. I’ve shown the photo of the rings installed on my Mousin’ Around to a few people in my local pinball community and they’ve given nothing but positive feedback. It’s a completely different look than traditional lighting options, and gives a splash of light onto the playfield from the ten bottom SMDs that you don’t get with the disc. If you can look past the fact that you’ll have to install the rings with the utmost of care, it is an option that offers a lot of value as compared to other upscale pop bumper lighting options on the market. The ring is a bit of a non-traditional choice, as it lights the perimeter of the pop bumper and leaves the middle somewhat bare (save for a single SMD at the base). The disc is the opposite, lighting the middle and leaving the perimeter unlit.  In the end, while costing less in the long run, I don’t think the look of the discs are for me.  The Comet Ring offers a “cleaner” overall look. I’d welcome a Comet Pinball product that takes the perimeter lighting of the Ring and the centre lighting of the Disc and fuses them into one lighting solution, much like BriteMods has done with their BriteCaps EVO line. If nothing else, Comet Pinball’s dedication to choice and value really shines through, offering a multitude of pop bumper lighting options to satisfy any pinball enthusiast’s desires at a price that won’t hurt your wallet.

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Credit Dot Pinball/Comet Pinball Contest!

Two Comet Pinball prize packages are up for grabs. The prizes were generously donated by Art from Comet Pinball. Two randomly selected winners will receive some of the products that were tested above, along with some other exclusive Comet Pinball wares. To enter, simply send an e-mail to creditdotpinball@gmail.com with the word “COMET” in the subject line. One entry for the Comet contest per email address please. If you entered the first BriteCaps EVO contest, please enter this contest, too! Two winners will be picked at random (using random.org). Contest closes June 30, 2015 and winners will be announced shortly thereafter. Open to residents of the US and Canada only…I’d love to open it up, I can’t afford to ship stuff overseas!


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PEOPLE: Art from Comet Pinball

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If you are going to change your incandescent bulbs to the brighter, more versatile, and more efficient light emitting diode bulbs (LEDs), you’ve got lots of options out there–in both LED style and the vendors who offer them.  The choice can be absolutely overwhelming.  And there is pressure to get it done right the first time…to completely LED a pingame with a pre-made kit through most LED vendors, it is going to cost you upwards of $200USD.  In most cases, it is worth it, providing a fresh facelift to an otherwise tired-looking game.  I subscribe to the LED philosophy “LESS IS MORE”, choosing to dot my general illumination, controlled inserts and backbox sparingly with LED bulbs, holding back on the use of excessive colour and blinding brightness.  To date, all my LED needs have been filled by Arthur Haber at Comet Pinball.  I placed my first order with Mr. Haber shortly after he opened for business, and I immediately got that warm and fuzzy feeling that I had ordered from the right place.  Mr. Haber called (yes, on a telephone landline) to personally thank me for my order, which completely blew my mind…to think that kind of personal service still existed.  Days later the LEDs were at my door complete with a few free extras, which included a small sampler pack of Comet products to try out in different areas of my games.  Comet Pinball, in my opinion, is the leader in online LED sales, offering a quality product, a wide range of options to fit your modding needs and absolutely unbeatable pricing.  Comet Pinball does not offer $200 cookie-cutter kits.  Rather, the site promotes experimentation and lighting the game to your own personal tastes, and in doing so will hit a price point that is much less than the cost of a pre-made kit.  Mr. Haber is no stranger to me, we e-mail often, so it was only natural I ask him a few questions about his business and the state of the pinball LED union.

Credit Dot: How long has Comet LED been in operation?

Arthur Haber: The official website launch was September 2013, so we just celebrated our official “one year” anniversary.

CD: How did you get into the LED business?

AH: I had started experimenting with LEDs and Pinballs as far back as 1976.  I started tinkering with LEDs and adding lights to pachinko and pinball machines.  I was 16; they kept me entertained.  Much later, maybe six years ago, I became more involved with lighting up machines, but mostly for my own needs. I felt there was a need for certain bulbs and lighting that were not available in the market.

CD: Do you have a background in electronics?

AH: None whatsoever, but I am learning fast. My background is in manufacturing, product development, and inventory management.

CD: Putting lighting aside for a minute, how did you become interested in the pinball hobby?

AH: I spent my childhood by the Rockaway Boardwalk. There were pictures of me playing Bingo Pinball, at about the age of three.  I must have been eight years old, back in 1968, when I dropped my first nickel in a pinball machine.  I’ve been pretty much hooked for 46 years now.

CD: Does the “Comet” name derive from the colourful 80s Williams machine of the same name?

AH: In part, yes…but I also collect meteorites so a lot of the meaning derives from that.

CD: Where are your LEDs manufactured?

AH: The majority of the product line is assembled in China; many components are from Singapore, Taiwan, and a few pieces from Malaysia.

CD: What is communication like with a factory on the other side of the world?

AH: Communication can be difficult sometimes–it reminds me when I ordered “red” and received “orange”, they thought they nailed it, but it was an unacceptable error to pass it on to my customers…many emails ensued.  Mostly, it’s the time difference that is problematic…it means I am working until 4 AM.  However, it is rewarding to learn about other cultures.

CD: What factors do you take into consideration when developing new products?

AH: I suppose it starts with looking at specific games, and finding that a different lighting solution is needed than is currently offered in the marketplace.  In most cases, those solutions boil down to brightness and direction of throw.  Many ideas for new products spring from the minds of fellow pinheads, and I’m grateful for all their help and suggestions.

CD: So customer opinion and feedback greatly influence the development of new products?

AH: Quite significantly. It has taken me a while to realize that any product will ride the full bell curve of opinion, but finding compromise is what I shoot for in many circumstances.

CD: What is the development process like for you? Do you just dream it up and have the factory build it, or is there more to it on your end?

AH: There really isn’t any set way.  Sometimes, it starts with a sketch and then countless emails with the manufacturer to prototype the idea.  Other times it’s an adaption of an existing product. I have sampled anything and everything unique in the world of LEDs I could find to see if they would have a viable use in pinball.  From LEDs in sneakers, to military surplus–LEDs are now everywhere.  I have toyed with everything from bicycle motion LEDs to Chinese military flashlight bulbs.

CD: Competition is stiff in the LED world with lots of companies offering lighting solutions. What sets Comet apart?

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A Comet Pinball exclusive: the extremely versatile SMD light strips, available in both 3SMD and 7SMD versions in a variety of colours.

AH: First, I hope people see our website uses a more efficient way of ordering.  In entering a 3 page bulb order, there will be a massive amount of time saving compared to our competitors ordering systems.  Our choice of product also sets us apart.  Most vendors have offered three brightness levels, whereas we boast a dozen levels of brightness.  We have a vast selection of exclusive products found nowhere else: our Op-Max double patented bulb throwing over 300 degrees of light, our 6.3V Colored LED Strips, and our Superflux line just to name a few.  We also simply strive to have the lowest price we can and offer low shipping of $3.95, and free shipping with orders over $99.  Finally, we have a different approach to lighting.  The standard method has been the same size bulb everywhere in a game. By working with light brightness and throw, our philosophy is to control the lighting to one’s taste and work with different bulbs and brightness to create depth of field.

CD: How can you achieve true depth of field with LEDs?

AH: Put brighter bulbs in the back of a game, it is amazing what 2-4 Op-Max can do in the back of a playfield in newer games with plastic layers.

CD: You have a fierce commitment to keeping prices low.  How do you keep your prices so competitive?

AH: To toot my own horn a bit, it starts with being a good buyer. I already have factory production in four countries in the East; sourcing was done with the help of workers living in production centers. Business references were already tenured. Having a detailed Inventory Control system here keeps us efficient and prices low.

CD: A few hours after placing my first order, my telephone rang, and it was you, calling to say thank you for my order…and we then proceeded to shoot the breeze about pinball games for a half-an-hour!  Can you describe your unique approach to customer service?

AH: That is likely best described as “getting old”!  In my business and personal life, the Golden Rule (“Treat others how you’d like to be treated”) was what I was taught by my father, and taught to him by his father. I love pinball, and while this is a business, I still wish to keep it a hobby and a joy.  In that regard, I see every order that comes through, and will e-mail, or call, based on something I see.  We check each order to ensure customers received all possible discounts, and follow up if we see any anomalies.  Also, I’m hoping this to be a “retirement business”.  When I retire, I’ll be able to travel the country in an RV, and visit all my new pinhead friends I’ve gained through the business!

CD: You are an active member on Pinside.  Does this play a big part in promoting the business? Are there any challenges to being the owner of the company AND being a member of a public forum in such a small, tight-knit community?

AH: Pinside is a great community of pinheads!  Sharing my products with others like me makes me feel great, and indeed, is invaluable to the business side of things.  While I was advised not to do it this way, I had to go with my gut, which was to approach it honestly. With many other great vendors out there, only through mutual success can we best serve the hobby.  I describe my Pinside persona as “open”: my ears and eyes are open to the community to hear and observe their needs and respond to their feedback.  Certainly there are business bumps such as differences of opinion. 

CD: You said to me once that LED use (and degree of LED use) is a very personal preference and a highly customizable experience. Is this the reason why you do not offer stock kits of LEDs for popular games?

AH: That is one very good reason. Personal preferences start with the player…their age, their eyes, and their tastes are all factors.  Next, you have to consider ambient lighting: are you playing with the lights on or off?   A kit addresses only one view and that is fine in many cases.  It is not hard to learn what brightness and lighting effects please an individual. The joy of doing this, and the unique result, is as personal as decorating a Christmas tree.  I would like to think that most people would enjoy tweaking the look of their game immensely and having a completely unique result!  However, it is also about cost.  While you can save money purchasing a kit, if you purchase in bulk, you can save so much more–sometimes up to 50% less.

CD: Since you do not offer kits, what advice can you give or sampler packages can you recommend to potential customers who want to explore the LEDs you have to offer?

AH: We are working on some additional information for the site, which we hope will serve as a good guide.  Basically, it starts all with experimentation, and ends with having a few different types of each bulb handy to see what works best.

CD: The LED detractors’ biggest complaint about LED use is “ghosting”. I’m under the understanding that this is a general term that is used to describe multiple phenomena–ghost, strobe, flicker. Can you briefly describe the difference between them, and what products you have available to combat these annoyances.

AH: The technical difference for all these issues is pretty robust.  But ghosting specifically is low residual current, still in the “line” that causes a few insert lights to faintly light when using LEDs.  Bulbs deemed “non-ghosting” exist with several different methods of restricting this leftover voltage, keeping the bulb and insert truly “OFF” when they are supposed to be.  Games, on average, can have from 2-8 bulbs that ghost.  We carry two types of non-ghosting bulbs: Optix Super Flux, which is a no-ghost/no-flicker/reduced strobing bulb specifically for inserts, and a high quality non-ghosting product in three, and soon four, different types and brightness.

CD: What is your best-selling bulb?

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LED (light emitting diode) bulbs on the left which have the light source encapsulated in a plastic lens versus the SMD (surface mounted diode) on the right which have their light source mounted directly on the face.

AH: In single LEDs, it is the dome or bullet shape.  Despite this, my personal favorite is still the flat-top bulb.  In SMD, a standard 5050 frosted sells the best–it is the same bulb used in most “kits”.  However, this is quickly being replaced by the twin 2835 SMD, the bulb used in Star Trek and the Walking Dead which is much, much brighter than standard bulbs!  This allows inserts in yellow and orange to finally use yellow and orange bulbs and achieve a richer color rather than using 5050 Warm whites.  Our Sunlight color, an exclusive, is the Kelvin between warm and natural white has been flying off the shelves as it is the perfect color for every game–just soft enough to reduce harshness, but still provides plenty of pop.

CD: Can you offer any general tips or rules of thumb when experimenting with LEDs?

AH: Set your baseline brightness for your general illumination first.  Some pinball themes lend themselves to be bright, others to be naturally dark.  Do you wish to play in the dark?  Are your eyes sensitive to LEDs?  These answers will allow you to choose the best brightness for general illumination.  The inserts, as a general rule of thumb, should always be color matched, and we recommend brighter bulbs for larger inserts: a two SMD Faceted or 4 SMD to fill the whole insert with light.  Backboxes are fun. For some backglass art you can use just one brightness, others have certain graphics that you’ll want to create a 3-D depth of field lighting by mixing several brightness levels to control light and shadow.   LED and SMD lighting can really make the backbox art POP!

CD: Can you give us a sneak peak at what is on the horizon for Comet?

AH: We are always playing with new stuff. We have launched some twenty new products in one month!  We are currently trying to solve an issue with our 6.3V RGB strips.  We are also testing LEDs designed specifically for older Stern and Bally games that require a board addition.  And a few secret things I can’t tell you about, too.  As for promotions, stay tuned for a wild a crazy Black Friday Sale…

CD: Any closing words of advice for the pinball community?

AH: I think  following my personal motto goes a long way: “It’s Pinball! Have fun! Don’t take the hobby so seriously!”

Please visit Comet Pinball at http://www.cometpinball.com.  Mr. Haber can be reached at admin@cometpinball.com or can be found posting on Pinside under the handle “OLDPINGUY”.